Murrindindi Shire Council wants to make a promise – a promise about working together with the community to deliver quality services, ensuring the community is at the centre of everything Council does and using our limited resources wisely to meet the Shire’s current and future needs.

Murrindindi Shire Council Mayor, Charlie Bisset said ‘Our Promise’ was one of four objectives Council was working toward, following all the great input received from the community in the ‘Have Your Say’ campaign.

“’Our Promise’ is about how we as a Council go about our business, how we interact with our community and how we ensure we will have the resources available to deliver on our commitments. It is about making it easier for people to access Council services and ensuring that these services are delivered efficiently and within Council’s resources”, said Cr Bisset.

“We want the customer to be the starting point for how we design our processes. We already have a great team here at Council, but we want to further strengthen our culture around customer service delivery and enhance our engagement and communication with our community. We want to find new and innovative ways to help our customers so we can deliver services efficiently and effectively”, said Cr Bisset.

“Of course, we must look to improve on the services we deliver in a financially sustainable and responsible way. Council's promise is also to continue to look for efficiencies in our operations and in managing our assets, including roads, buildings and other facilities”, added Cr Bisset.

“At the same time, we want to ensure that we are working to achieve some of the broader objectives highlighted by our community which fall within the power of other tiers of government to deliver. This means advocating to State and Federal Government for things which can help make the Shire an even better place to live, such as improved telecommunication services, public transport links or access to government funding programs, to name a few . We also want to ensure we are delivering services equitably across the Shire.”

“We received valuable feedback from the community about how happy they are with our service delivery, but there is always room for improvement. We want to continue the collaboration with the community to ensure we know how we are going”, added Cr Bisset.

“Delivering on ‘Our Promise’ means we will have a great foundation for achieving our other goals, which are ‘Our Prosperity’, which focuses on building a growing and thriving economy; ‘Our People’, which focuses on celebrating and encouraging diverse, caring and connected communities and ‘Our Place ’, which focuses on enhancing the liveability of the Shire,” said Cr Bisset.

These goals are set out in the draft Council Plan 2017-2021 and draft Budget for 2017-2018, which were released for public comment and submissions on 1 May until 1 June 2017.

Electronic versions of the Council Plan and Budget can be downloaded from our website at Copies are also available for viewing at Council Offices in Kinglake, Yea and Alexandra and also at Visitor Information Centres in Marysville and Eildon.

Comments and submissions about the draft Council Plan and Budget can be sent via email to, hand-delivered to a Council office or posted to Murrindindi Shire Council, PO Box 138, Alexandra, VIC, 3714. All enquiries should be directed to the Coordinator, Governance and Performance at or on 5772 0333.

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